IT Department

What We Do: 

The Network Services team provides end-to-end support in designing, installing and maintaining voice and data networks to support the essential operations of the San Diego Unified School District.

• Manage and maintain the local and wide area network.

• Install, configure, and maintain all network devices.

• Maintain, install and upgrade cabling and fiber infrastructure

• Monitor and maintain telecommunication and voice over internet protocol (VoIP) services

• Manage and maintain emergency radios and cellular devices

• Ensure every SDUSD student has home internet.

• Administer the Emergency Communication System

Helpful Links:

ECS – InformaCast

Current Network Service Projects

Radio Status Update

Internet4All

Radio and Cell Phone Information

DEDICATED TEAM MEMBERS

STAFF HIGHLIGHTS

"I just wanted to give a shout-out to Jason Nguyen and Manny Villarreal, both Data Techs for SDUSD.  They swapped out some faulty phones for us and they had fantastic customer service. Kudos to some great hires!"- John Aguilar - Principal of Normal Heights Elementary

"I wanted to take a moment to tell you about the wonderful effort that Armando Marin gave today trying to fix our new copier fax issue...He went above and beyond and I really appreciate it."- Becky Cisneros - Due Process Hearings and Mediation

"I want to express my sincere gratitude for the support that we received from Manny Villarreal yesterday!!  What an impressive person!  He was able to help us with the multiple issues that we were experiencing, and he did it with such a positive attitude.  Everyone in the front office at Valencia Park says a huge THANK YOU!!."- Lori Moore - Principal of Valencia Park Elementary School.

"I just wanted to reach out to let you know how amazingly helpful Jason Nguyen has been with a tech issue I have been having. He has really gone above and beyond to help solve my issue. You are so lucky to have someone like him on your team! He's awesome!" - Dana Dale - English Teacher - Hoover High School 

 "I wanted to give some kudos to Armando Marin, the tech who came to our site for Ticket 401129. He was able to quickly identify the problem, he clearly communicated the issue with the site tech. kudos to Armando for his competency, communication and customer service." Steve Durham - Site Tech - Clairemont High School

 "I was reaching out to you because I wanted to mention that one of your employees, Manuel Villarreal, he has been a great help to the Signal Shop. While Andrew Nguyen was off work, he stepped up greatly. We ran into an issue a couple weeks back with one of our comm servers for access control and he was able to help me get all of the access control panels associated with the comm server back online within a few days. He was able to help me out with locations, getting info that some panels were DHCP and him providing us with new static IP’s. He was a tremendous help." - Anthony Marquez - Signal Tech

"I had a recent issue with the wifi /connectivity in my classroom starting yesterday and I figured it might work itself out by this morning. Well, it was still down when I tried to log in this morning. I immediately called the IT number and spoke to one of your customer representatives. A few hours later I had Mr. Nguyen walk into my room and he fixed the issue within a few minutes. Mr. Nguyen was polite and very professional. I truly appreciate your staff and their promptness to resolve my issue. Thanks again and Happy Holidays !" -  Michael Dominguez - Education Specialist 

Manager

Sandra Arellano, CCTO
Network Service and Telecommunication 
(619) 260-5499
[email protected]

For technical support, please call the IT Help Desk at 619-209-HELP (4357) between 7:00am and 5:00pm, Monday thru Friday.
You can also submit requests for assistance through the Freshservice IT Self-Service Portal at https://sandiegounified.freshservice.com.