Email System Upgrade

Important information about the upcoming SDUSD email system upgrade

The Integrated Technology Support Services department will upgrade the district staff email system to support
Multi-Factor Authentication (DUO). This upgrade is ongoing, with a completion date before Dec 31st, 2022. 

This migration will provide a number of immediate benefits:

  • Enhanced security
  • Multi-Factor Authentication
  •  Increased reliability 

This migration will affect all District staff email accounts

For most users, all mail, calendar, and contact items will appear in Outlook as they did before. 

What does this mean for me?

Continue to use your 6-digit employee ID and password as you do with all SDUSD web apps (PeopleSoft, PowerSchool, Destiny) and Active Directory. Your username and password will not change. However, Multi-Factor Authentication (DUO) will soon be required to log in. 

If you are using an unsupported version of the Outlook client, you will need to uninstall and install a current version. Internet Explorer should no longer be used for OWA. (see supported clients below)  

The public/private selection will continue to control the OWA login timeout as before.

When will I be migrated?

The exact timeline for mailbox migration is currently under development. All active mailboxes will be MFA enabled by the end of 2022. ITSS will notify you via email with your mailbox scheduled date.

Near-term changes

We will enable modern authentication in preparation for MFA (DUO). Some older versions of the outlook client will no longer work. Please see the supported client information below. 

SDUSD windows staff devices in our support cycle should already have the required outlook client version. 

OWA will look and respond identically: 

Outlook Login Screen

When Will my email account be required to USE MFA (DUO)?

At this time, we do not have a date to share. An email with an activation date and directions will be sent to you when available. 

I received a suspicious email requesting information to upgrade my mailbox or activate my account. what should I do?

Any messages you may have received requesting that you take action to upgrade or (re)activate your email account are fraudulent. Those messages attempt to steal your information and gain access to your account. The district’s official email upgrade activities will not require you to provide passwords or contact third parties. 

Please consider the following tips when evaluating the authenticity of any email you receive regarding your access to SDUSD computing services: 

  •  All email communication will originate from a email address. They should provide a point of contact who is either a District employee or a well-known entity such as the IT helpdesk. 
  •  Information about large initiatives such as the email upgrade project will also be available through the Staff Portal Website and Newsline. 
  • Messages with a threatening tone or demanding immediate action to avoid loss of access are fraudulent. 

To report phishing/spam email, click the GoSecure icon at the top right of the email: What We Do - GoSecure

Supported Clients

Provided SDUSD windows staff equipment, in support cycle, should already have an appropriate Outlook client installed. The following clients will be fully supported and functional in the new ITSS Microsoft Exchange environment:


  • Windows 8.1 or newer running an Outlook 2013 client or later 
  • MacOS 10.15.17 or newer running an Outlook 2016 client and later. 

How do I check my windows version?

See which version of Windows you have (


How do I check my Outlook version?

What version of Outlook do I have? (


How do I check my MacOS version?

Find out which macOS your Mac is using - Apple Support


How do I update my Outlook client for desktop?

To update Outlook Client on Windows or Mac Computer:

  1. Uninstall office:
  2. Install Office:Download and install or reinstall Microsoft 365 or Office 2021 on a PC or Mac
    • Use your district email to log in and install Microsoft Office with Outlook.


  • Microsoft Edge
  • Chrome 90+
  • Firefox 52+
  • Safari10+
  • Internet Explorer will no longer be supported